Legal

Refund Policy

Last updated: July 30, 2026

This policy explains exactly when you're eligible for a refund on VMD purchases, depending on which tier you bought. Payments are processed by Dodo Payments, acting as Merchant of Record — Dodo handles the actual refund transaction on our instruction, including any applicable tax reversal.

To request a refund under any of the terms below, email sohan@videomarkdown.com with your account email and the purchase you're asking about. We aim to respond within 48 hours.

Starter pack ($29, one-time credit purchase)

  • Eligible for a full refund if: you request it within 7 days of purchase and you have not used any of the credits from that purchase yet.
  • Not eligible for a refund if: any credit from the pack has already been used, or more than 7 days have passed since purchase — even if some credits remain unused.
  • Once approved, refunds are processed back to your original payment method through Dodo Payments and typically appear within 5–10 business days, depending on your bank.

Pro subscription ($59/month, recurring)

  • We do not offer refunds for partial billing periods. If you cancel your Pro subscription, you'll keep full Pro access until the end of your current paid period — you're simply not charged again after that.
  • No refund is issued for the unused portion of a billing period when you cancel partway through.
  • If you believe you were charged in error (e.g., a duplicate charge, or a charge after you'd already cancelled), email us — these cases are always eligible for a full refund, since they're billing errors on our end, not a change of mind.

Chargebacks

If you have an issue with a charge, please contact us at sohan@videomarkdown.com first — we resolve the large majority of billing issues directly and quickly. Filing a chargeback with your bank before reaching out to us can delay resolution and may affect your ability to use VMD while the dispute is investigated, per Dodo Payments' terms as our processor.

Questions

If your situation doesn't clearly fit one of the cases above, email sohan@videomarkdown.com and explain what happened — refund decisions outside the stated policy are handled case by case, at our discretion.